Frequently Asked Questions

Q. What are your office hours?
A. We are open weekdays and processing orders between the hours of 7AM to 4PM PST. Orders submitted outside of these hours or during holidays will be processed the next business day.
Q. Is it safe to shop online with CCB?
A. Yes. CCB uses the highest standard SSL (Secure Sockets Layer) security encryption technology to ensure that all of your personal information remains secure. CCB will not disclose ANY personal information to any outside entity for any reason.
Q. Is there a minimum size order?
A. CCB does not have a minimum order. There will be a small order charge of $5 for orders less than $50.
Q. Is there any charge for shipping?
A. Yes, CCB shipping charges are automatically calculated by UPS. Charges will vary depending on your location and the service requested. Shipping charges will be calculated at the time of checkout.
Q. What if I forget my account password?
A. If you forget your password just click here, enter your email address and click "Reset Password". Your password will be emailed to you shortly.
Q. What if I have billing/accounting questions?
A. For questions about your account please contact the CCB Billing Department or call 1-800-755-8098.
Q. What methods of payment do you accept?
A. We accept PayPal, Visa, Mastercard, American Express and certain ATM/Debit cards.